You have questions? We have Answers
How does your products work?
You can personalise all our products, just submit your personalisation information on each product page and we will add it to all the relevant fields in a chosen design. We add your text exactly as you submit it to us.
We will prepare your personalised design and will send to you by email, you can print it yourself or order professionally printed posters from us.
Can I use Non-English characters?
We are currently only able to reproduce/print Standard English text unless otherwise is indicated on the page.
Although the site may show the International characters/emojis/symbols/characters with accents etc on the preview, it may not print as submitted.
Usually the system prints either question marks or small boxes. This indicates a character that is not recognised by the our system and we are unable to reproduce for you.
Do you have content restrictions?
We do not permit personalised products to include any content or material which:
- infringes anyone’s copyright: you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product
- infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality
- contravenes any applicable law (including, without limitation, any criminal law) or regulation misrepresents identity or impersonates any person
- is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
- includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person
- contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
- may harass, upset, embarrass or alarm any person
- gives the impression that it emanates from or has been approved by us
- advocates, promotes or assists any unlawful act
If we identify that you have submitted any of the above, we will not process any order and we are unable to offer a refund.
How do I cancel or change my order?
You can cancel your order within 2h after placing it.
All our products are personalised and therefore we are not required to offer returns as our products are exempt from the right to cancel or to return as specified in the paragraph 13C of The Consumer Protection (Distance Selling) Regulations 2000 (http://www.legislation.gov.uk/uksi/2000/2334/pdfs/uksi_20002334_en.pdf). Therefore we are unable to cancel your order after the cut off time of 2h.
Contact our Customer Happiness Team to cancel your order by email and provide your order number.
Can I return my products?
All our products are personalised and therefore we are not required to offer returns as our products are exempt from the right to cancel or to return as specified in the paragraph 13C of The Consumer Protection (Distance Selling) Regulations 2000 (http://www.legislation.gov.uk/uksi/2000/2334/pdfs/uksi_20002334_en.pdf).
Though we operate 110% Money Back Guarantee policy.
Do you check my spelling?
We do not check your spelling, punctuation or grammar. All the text is added to designs exactly as you submit it to us.
How do I change the spelling error?
Contact our Customer Happiness Team by email if you’ve found a spelling error in your document. Please note we can amend your order if it is not printed yet or within 1h after placing your order.
We are unable to change anything if you contact us after 1h cut off time.
When is the cut off time to submit changes?
We allow 1 hours window to cancel or amend your order. You can change (or cancel) your order providing it hasn’t already been printed. Contact our customer service team by email.
How quickly orders are dispatched?
The PDF (electronic) products are dispatched within 18h of placing your order. All the printed orders without a frame are dispatched within 2 working days and within 4 working days if you have added a frame.
We will inform you if we have a delay in preparing your order.
What to do if I am mistaken with the delivery address?
If you have provided the wrong address during the checkout, please contact our Customer Service immediately by email.
Please note we will not refund or dispatch a new order if you have provided the wrong delivery address and did not contact our customer service within 2 hours after placing your order.
You are informed about order dispatching by an automatic email sent at the moment the parcels leave our premises.
How quickly orders are delivered?
Unframed prints are typically received within 3–5 working days, framed prints are normally received within 5-7 days but it can take longer in busy periods.
All the delivery are sent by Royal Mail, occasionally we may use other providers.
What shall I do if my gift has not been delivered?
If you have not received your order please contact our Customer Service by email. You will need to provide your name and order ID, which can be found in your order confirmation email.
How do I change the address on my order?
You can change your address free of charge within 2h after placing your order.
Contact our Customer Service by email to proceed with your request, please provide your order number.
How is the shipping cost calculated?
All the deliveries are complimentary and we do charge for our Standard Delivery service.
Occasionally, we may introduce express delivery options during the busy periods. Shipping costs will be displayed on the checkout page.
I have lost my log in details, what do I do?
Go to the Log In page and above the ‘Login’ button there is a link that says ‘Forgotten Password?’. Please click here and then enter your email address and select ‘Retrieve Password’ to receive a password reset by email.
My account is locked, what do I do?
If your account is locked you will need to contact us and we will resolve this issue. This is usually caused by.
What paper do you use?
Professional Art Paper, 180 gsm with matt layer for extra bright colour render.
We only use original and official UV (pigment-based) inks ensuring each print faithfully reproduces the tone, temperature and colour of the original image. UV inks contain enhanced light stabilisers; offering far more durability than dye-based inks; protecting the vibrancy of your prints for over 100 years in ideal conditions.
Please tell me more about your quality of print?
Highlights
• Colour lasts 100+ year;
• 12-colour Giclée fine art printers providing richest possible colour densities;
• Museum quality process and archival materials.
Process
We exclusively use original and official UV (pigment based) inks ensuring each print faithfully reproduces the tone, temperature and colour of the original image. UV inks contain enhanced light stabilisers; offering far more durability than dye-based inks; protecting the vibrancy of your prints for over 100 years in ideal conditions.
I have a promotion coupon how do I use it?
We may run a promotion with our advertising partners. The code you receive is valid only for one order and has the value disclosed on our promotion partners website for the products disclosed as redeemable locations on the coupon websites. Your promo code should be during the purchase, it can’t be used after you placed your order.
If you have received a coupon directly from us, please refer to the T&Cs of your voucher which are always sent to you with the code.
Some of the codes may be invalid or expired, please always refer to the coupon T&Cs.
We will not dispatch any orders if any of T&Cs are not respected.
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Fast Free Delivery
We'll deliver your digital artwork within 18h or less. For our high-quality prints, you get free delivery in the UK!
Best Quality
We use premium Art Matt Paper paired with top quality inks to guarantee the most colourful design that last up to 100 years!
Handcrafted with love
Each and every order received is carefully crafted to make it as unique as you are.
Fast Free Delivery
We'll deliver your digital artwork within 18h or less. For our high-quality prints, you get free delivery in the UK!
Best Quality
We use premium Art Matt Paper and top quality inks to guarantee the most colourful design that last 100 years!
Handcrafted with Love
Each and every order received is carefully crafted to make it as unique as you are.
