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Return To ShopYou can personalise all our products, just submit your personalisation information on each product page and we will add it to all the relevant fields in a chosen design. We add your text exactly as you submit it to us.
We will prepare your personalised design and will send to you by email, you can print it yourself or order professionally printed posters from us.
We are currently only able to reproduce/print Standard English text unless otherwise is indicated on the page.
Although the site may show the International characters/emojis/symbols/characters with accents etc on the preview, it may not print as submitted.
Usually the system prints either question marks or small boxes. This indicates a character that is not recognised by the our system and we are unable to reproduce for you.
We do not permit personalised products to include any content or material which:
If we identify that you have submitted any of the above, we will not process any order and we are unable to offer a refund.
You can cancel your order within 2h after placing it.
All our products are personalised and therefore we are not required to offer returns as our products are exempt from the right to cancel or to return as specified in the paragraph 13C of The Consumer Protection (Distance Selling) Regulations 2000 (http://www.legislation.gov.uk/uksi/2000/2334/pdfs/uksi_20002334_en.pdf). Therefore we are unable to cancel your order after the cut off time of 2h.
Contact our Customer Happiness Team to cancel your order by email and provide your order number.
All our products are personalised and therefore we are not required to offer returns as our products are exempt from the right to cancel or to return as specified in the paragraph 13C of The Consumer Protection (Distance Selling) Regulations 2000 (http://www.legislation.gov.uk/uksi/2000/2334/pdfs/uksi_20002334_en.pdf).
Though we operate 110% Money Back Guarantee policy.
We do not check your spelling, punctuation or grammar. All the text is added to designs exactly as you submit it to us.
Contact our Customer Happiness Team by email if you’ve found a spelling error in your document. Please note we can amend your order if it is not printed yet or within 1h after placing your order.
We are unable to change anything if you contact us after 1h cut off time.
We allow 1 hours window to cancel or amend your order. You can change (or cancel) your order providing it hasn’t already been printed. Contact our customer service team by email.
The PDF (electronic) products are dispatched within 18h of placing your order. All the printed orders without a frame are dispatched within 2 working days and within 4 working days if you have added a frame.
We will inform you if we have a delay in preparing your order.
If you have provided the wrong address during the checkout, please contact our Customer Service immediately by email.
Please note we will not refund or dispatch a new order if you have provided the wrong delivery address and did not contact our customer service within 2 hours after placing your order.
You are informed about order dispatching by an automatic email sent at the moment the parcels leave our premises.
Unframed prints are typically received within 3–5 working days, framed prints are normally received within 5-7 days but it can take longer in busy periods.
All the delivery are sent by Royal Mail, occasionally we may use other providers.
If you have not received your order please contact our Customer Service by email. You will need to provide your name and order ID, which can be found in your order confirmation email.
You can change your address free of charge within 2h after placing your order.
Contact our Customer Service by email to proceed with your request, please provide your order number.
All the deliveries are complimentary and we do charge for our Standard Delivery service.
Occasionally, we may introduce express delivery options during the busy periods. Shipping costs will be displayed on the checkout page.
Go to the Log In page and above the ‘Login’ button there is a link that says ‘Forgotten Password?’. Please click here and then enter your email address and select ‘Retrieve Password’ to receive a password reset by email.
If your account is locked you will need to contact us and we will resolve this issue. This is usually caused by.
Professional Art Paper, 180 gsm with matt layer for extra bright colour render.
We only use original and official UV (pigment-based) inks ensuring each print faithfully reproduces the tone, temperature and colour of the original image. UV inks contain enhanced light stabilisers; offering far more durability than dye-based inks; protecting the vibrancy of your prints for over 100 years in ideal conditions.
Highlights
• Colour lasts 100+ year;
• 12-colour Giclée fine art printers providing richest possible colour densities;
• Museum quality process and archival materials.
Process
We exclusively use original and official UV (pigment based) inks ensuring each print faithfully reproduces the tone, temperature and colour of the original image. UV inks contain enhanced light stabilisers; offering far more durability than dye-based inks; protecting the vibrancy of your prints for over 100 years in ideal conditions.
We may run a promotion with our advertising partners. The code you receive is valid only for one order and has the value disclosed on our promotion partners website for the products disclosed as redeemable locations on the coupon websites. Your promo code should be during the purchase, it can’t be used after you placed your order.
If you have received a coupon directly from us, please refer to the T&Cs of your voucher which are always sent to you with the code.
Some of the codes may be invalid or expired, please always refer to the coupon T&Cs.
We will not dispatch any orders if any of T&Cs are not respected.
We'll deliver your digital artwork within 18h or less. For our high-quality prints, you get free delivery in the UK!
We use premium Art Matt Paper paired with top quality inks to guarantee the most colourful design that last up to 100 years!
Each and every order received is carefully crafted to make it as unique as you are.
We'll deliver your digital artwork within 18h or less. For our high-quality prints, you get free delivery in the UK!
We use premium Art Matt Paper and top quality inks to guarantee the most colourful design that last 100 years!
Each and every order received is carefully crafted to make it as unique as you are.
Ⓒ Moments Atelier, 2019 | Giftoliser Ltd | Registered in England & Wales - Reg No. 10408233